Introduction
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed within this policy.
Our Website http://www.edscouriers.co.uk
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Use of Cookies
What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.
What do we use cookies for?
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website or application as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Personal Data
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this data to administer our website, applications, client databases and marketing material. Further, by providing telephone, address and email details, you consent to us contacting you using that method. Bank account and credit or debit card details are collected for the purposes of billing you for the services you order from time to time.
We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.
You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact The Data Team via the Get in Touch page on this website.
Data Processing
How do we collect information?
We collect information in two possible ways:
When you directly give it to us (“Directly Provided Data”)
When you use our site, purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
When you give us permission to obtain data from other places (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
We will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide our services to you, or (in the case of any contact you may have with our Customer Services team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide our services to you.
Website Links
This policy is not applicable to any sites that we provide external links for and we are not responsible for the content, activities or practices of any of those third-party sites.
Security
The security of your personal information is important to us. We attempt to ensure that the transmission of your information to our server is protected with encryption software. We have also put in place appropriate technical and organisational measures to prevent unauthorised access to or unauthorised or unlawful processing of your personal information. However, due to the inherent open nature of the internet, we cannot guarantee that communications between you and us will be free from unauthorised access by third parties such as hackers. Your use of our website demonstrates your acceptance of this risk.
What happens to your personal information
We will not disclose your personally identifiable information, gathered as a result of filling out the site registration form, to any party except in the course of lawful processing.
We may disclose your personal information to third parties that are engaged by us to perform services to us or on our behalf. Third parties may only use the data for the purpose for which it was provided. We may also allow third parties if we have been asked to provide information for legal purposes.
We constantly review how we process and protect data. Any changes to our policy could occur at any time and whenever we do so we shall publicise any changes here.