FAQ

We are asked many different questions each day. Below are a few of the most frequently asked questions and our replies. If the answer to your question is not shown below just give us a call or drop us an email.

Parcels

Do you provide a service for international deliveries for parcels?

We provide international deliveries via our partners across the globe. Prices depend on weight, dimension and destination so please have all the information ready when organising the collection of your goods.

Is there a length limit on a parcel?

The longest item we can pick up is 3 metres long, if you need an item longer than 3 meters, please call our Pallet division.

Is there a maximum weight for a parcel?

The heaviest parcel we can handle is 50kgs this will be put on an XS service. For any single item heavier than 50kgs please contact our Pallet division.

What is the earliest delivery time?

We deliver from 7.30am, however, the earliest guaranteed time is 9.00am. If you need an earlier time please call the Sameday division.

Pallets

Is there a maximum weight for a pallet?

The maximum weight for a pallet is 1500kgs 1½ tonnes.

Do you offer an international pallet delivery service?

We deliver to main land Europe. Please contact the office for up to date information.

What is the earliest delivery time available?

The earliest available delivery is 10.00am to most cities in the UK.

What are the Saturday delivery hours?

From 8.00am to 12.00 noon.

When can I expect my delivery to arrive in the week?

Our standard delivery hours Monday – Friday are from 8.00am to 5.00pm.

Do you provide a premium delivery service?

We can deliver as early as 10.00am or 12.00 noon to most cities in the UK.

Can I pre book a time slot for a delivery?

You can arrange to book a delivery from 10.00am to 4.00pm, e.g. you can request a 1.30pm delivery.

Do you have tail lift vehicles available?

When booking your collection please inform the office you require a tail lift and it will be arranged.