Customer Service Advisors required

Due to our continued success and expansion as a company, we are now recruiting for two customer service advisors, one for our parcels division and another for our pallets division.

Details as follows:

Job Title: Customer Service Advisor

Depot: Leonard House, Wimblebury Road, Hednesford

Hours – Pallets Division: Mon – Fri, 8.30am – 5pm. You will also be required to work 1 in 4 Saturdays. This will be paid at overtime rate.

Hours – Parcels Division: Mon – Fri 8am – 4.30pm. You will also be required to work 1 in 4 Saturdays. This will be paid at overtime rate.

Salary: £16182.00 (under 25) / £16286.40 (over 25)

Main Duties – including but not limited to:

  • Customer service duties regarding the collection and delivery of pallets and/or parcels.
  • Incoming and outgoing telephone contact with customers and other depots.
  • Email contact with customers and other depots.
  • Measuring and monitoring parcel and pallet freight.
  • Actioning activity based on customer requirements
  • Resolving customers’ queries and requests
  • Upselling of Company products and services
  • General administrative and report duties
  • Performing IT related tasks on reporting, managing systems etc.

Key Skills / Experience:

You will preferably have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock-based company.

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

You must also be:

  • Organised
  • Flexible
  • Good listener
  • Ability to multi task and work on own initiative when required
  • Commercially aware
  • Strong administrative skills
  • Good communication and inter-personal skills
  • A team player
  • Confident and comfortable when speaking to customers on the telephone
  • Reliable and trustworthy
  • Polite, calm and courteous at all times
  • Have an ability to problem solve and seek solutions

If you are interested then forward your CV as a word attachment to holly@edscouriers.com

 

Posted on 4th May 2018 by Mark