Customer Service Adviser / Customer Service Executive

Full time Customer Service Adviser, (40 hours per week or 45 hours per week)

 

Package: 40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.

Hours;

8.30 am to 5.00 pm

with Saturday mornings on a rota – currently one in four, paid as overtime.

 

Job Description:

Due to the increasing demands of a growing business, a Customer Service Executive is now required for our busy team.

 

Key responsibilities for this role will include:

 

– Customer service duties regarding the collection and delivery of pallets and/or parcels.

– Incoming and outgoing telephone contact with customers and other depots.

– Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

– Actioning activity based on customer requirements

– Resolving customers’ queries and requests e.g.

– Customer enquiries

– Proof of delivery

– Delivery times

– Collections

– Pricing

– Up selling of Company products and services

– Managing accounts

– General administrative and report duties

– Performing IT related tasks on reporting, managing systems etc.

 

Key Skills / Experience:

You will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company.

 

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

 

You must also be:

 

  • Organised
  • Flexible
  • Good listener
  • Ability to multi task and work on own initiative when required
  • Positively assertive
  • Commercially aware
  • Strong administrative skills
  • Good communication and inter-personal skills
  • A team player
  • Confident and comfortable when speaking to customers on the telephone
  • Reliable and trustworthy
  • Polite, calm and courteous at all times
  • Have an ability to problem solve and seek solutions.
  • Proficient and comfortable with IT and software packages and systems
  • Previous sales experience or telesales experience would be usefulIf you are interested then forward your CV as a word attachment to Frazer at w.midlands@tsrn.co.uk

Posted on 19th January 2018 by Mark